28 - 29 November, 2018 | Hilton, Brisbane

Digital Healthcare: Plenary Day One - 28 November 2018

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:40 am Keynote Presentation: Alfred Health’s EMR Portal and Their Implementation Journey – Creating Greater Transparency and Access to Important Health Information

Gordon Bingham - Chief Nursing Information Officer, Alfred Health
Alfred Health is among the first adult hospitals in Australia to initiate a patient portal as part of their EMR, giving patients and their families greater access to health information. Gordon will outline challenges faced in implementing a comprehensive hybrid EMR and its impact on patients and clinicians since going live in July this year:

  • Improving visibility of health information across all clinical areas
  • Adopting an opt in vs opt out approach to patient recruitment – The pros and cons of each strategy and how to raise awareness and patient engagement in the portal
  • Whilst the portal is a must-have feature of their EMR offering greater access to big data and transparency, continuous engagement with clinicians and consumers is critical to designing and improving key portal functionality
  • Zero to hero vs. gradual change – Easing clinicians into the portal to win their support and confidence
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Gordon Bingham

Chief Nursing Information Officer
Alfred Health

9:40 am - 10:10 am Solution Provider Session

Digital fatigue can happen to the best of us. However with the right approach, we can overcome it by developing a clinical workforce that is digitally-aware and digitally-enabled. This panel will discuss key issues around digital fatigue that you may face:

  • Digital education – Devising an effective training program for new starters as this will impact operational efficiency, maintaining high staff
  • engagement and debating the need for mandatory digital competencies to be completed on an annual basis
  • Cognitive flow for senior clinicians – Impact of digitalisation on their performance and capacity to perform
  • Impact of systems that don’t interface as data entry, workflows and procedures become increasingly complicated
  • Alert fatigue for clinical decision support – Educating staff to not disengage from pop ups that might require immediate action
  • Information overload – How to present clinicians with just the right amount to avoid this overload
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Raelene Donovan

Clinical Director – Digital Hospital Program
Metro South

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Dr Pieter Nel

Chief Clinical Digital Officer
Mackay Hospital and Health Service

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Gordon Bingham

Chief Nursing Information Officer
Alfred Health

10:40 am - 11:00 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:00 am - 11:30 am Networking Morning Tea

Interactive Discussion Groups

Roundtable A

11:30 am - 12:50 pm Measuring Clinician Adoption – Selecting Data to Measure Clinical Efficiency and Usability
Raelene Donovan - Clinical Director – Digital Hospital Program, Metro South
Facilitator:
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Raelene Donovan

Clinical Director – Digital Hospital Program
Metro South

Roundtable B

11:30 am - 12:50 pm Achieving Better Visibility in Data through Greater Communication and Collaboration with Stakeholders in the Journey to Become Digital
Dr Pieter Nel - Chief Clinical Digital Officer, Mackay Hospital and Health Service
Facilitator:
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Dr Pieter Nel

Chief Clinical Digital Officer
Mackay Hospital and Health Service

Roundtable C

11:30 am - 12:50 pm How to Improve Patient Engagement through Technology and Broaden the Scope of Telehealth Options
John Rallings - Director of Nursing/Facility Manager, Joyce Palmer Health Service
Facilitator:
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John Rallings

Director of Nursing/Facility Manager
Joyce Palmer Health Service

Roundtable D

11:30 am - 12:50 pm AI in Healthcare

12:50 pm - 1:50 pm Networking Lunch

1:50 pm - 2:20 pm Keynote Presentation: Queensland’s ICT Infrastructure Strategy to Support the Implementation of Digital Hospital Technologies

Warren Prentice - Chief Technology Officer, eHealth Queensland
Over the past few years, the healthcare system is shifting from being digital ready to digital by default and by June 2020, 80% of QLD’s public hospital system will be supported by their ieMR. Implementing digital hospital technologies requires detailed focus on the capacity of the ICT infrastructure to support this program and substantial infrastructure maintenance. In this session, Warren will discuss how the Department is achieving this goal.
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Warren Prentice

Chief Technology Officer
eHealth Queensland

2:20 pm - 2:50 pm Solution Provider Session

2:50 pm - 3:20 pm Case Study: Revolutionising Queensland Emergency Care – Shifting Mindsets from Digital Disruption to Digital Transformation

Dr Andrew Staib - Co-Director, Healthcare Innovation and Transformation Excellence Collaboration
Digital Transformation sees a shift to a truly integrated digital clinical record for Queensland emergency patients. However, this change can be very disruptive for staff, which stresses the need to shift perspectives around disruption in order to achieve meaningful digital transformation. In this session, Andrew will describe:

  • How QLD hospitals are handling digital deceleration in EDs and leveraging disruption to improve health outcomes, redefine models of care and leverage big data
  • Moving away from traditional process measures to develop a more robust platform for measuring ED clinical performance to improve quality of care, discharge times and patient experiences
  • The contribution of digital transformation to clinical redesign in emergency care with reference to real-world examples from Queensland digital EDs
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Dr Andrew Staib

Co-Director
Healthcare Innovation and Transformation Excellence Collaboration

3:20 pm - 3:50 pm Networking Afternoon Tea

3:50 pm - 4:20 pm Case Study: Mackay Hospital’s Journey to Implement iEMR – Managing Change Associated with Major Service Redesign

Lyn Radel - Nursing Director, Mackay Hospital and Health Service
Narelle Haucke - Training & Communication Lead, Mackay Hospital and Health Service
Implementing iEMR is an enormous change management project which, along with service redesign, has been Mackay Hospital’s prime focus. As one of the original pilot sites, Lyn and Narelle will reflect on their implementation journey and discuss the challenges they are currently facing in becoming fully digital:

  • Service redesign by embedding new tools and processes to improve operations and compliment (not contradict) business as usual, rather than simply applying technology to existing practices
  • Analysing data drawn from a web based portal to ascertain levels of efficiency among individual end users and establishing remedial adoption services based on this analysis to embed best practice use of the application
  • Combatting change fatigue after several years of incremental change
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Lyn Radel

Nursing Director
Mackay Hospital and Health Service

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Narelle Haucke

Training & Communication Lead
Mackay Hospital and Health Service

4:20 pm - 4:50 pm Case Study: A Pharmacy Perspective on the Impact of EMR Implementation and Automation on Workflows and Health Outcomes

Lynette Loy - Director of Pharmacy, Princess Alexandra Hospital
The implementation of a fully digital system in a large tertiary public hospital-Princess Alexandria Hospital (PA) has paved the way forward for implementation in other Queensland Health institutions. The impact on staff – not only pharmacists but all involved in patient care – has been significant, with workflows constantly evolving and being impacted by automation, which provided a platform for PA to achieve HIMMS Level 6.  Lynette will illustrate:

  • Main lessons learnt, in particular the need to work collaboratively across disciplines, have clear clinical and operation governance and acknowledging that change is an ongoing feat, as the system will not only prevent problems but also create its own
  • How to realise the potential of live data extracted from EMR, including the opportunity to integrate data to help integrate care, drive quality improvement and allow clinicians to make comprehensive assessments of their patients and proactively manage risk
  • PA’s large scale robotic dispensing system (the first of its kind in Australia) – How the pharmacy uses barcoding technology to maximise medicine management by improving prescription turnaround times, significantly reducing error rates and increasing staff morale as overtime is reduced
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Lynette Loy

Director of Pharmacy
Princess Alexandra Hospital

4:50 pm - 4:50 pm Networking Drinks